‘Lisa was instrumental in developing and implementing disciplined customer service standards to branded cosmetic houses in order to lift their service levels and give customers an experience ‘over and above’ their expectations in order to create store traffic and customer loyalty….’ Sandra Ilias- Store Manager Myer Southland’.

Lisa showed a deep understanding and compassion of how stress levels could be taken away from women shopping with small children – such ideas surfaced around creating play areas for children at dedicated locations in the Shopping Centre, introducing Family Rooms to cater for baby changing and nursing facilities and working closely with Food Court tenants to introduce ‘healthy meals to children’….’ Michael Ebe – Former Development Director, Inter IKEA Centre Group’.

I worked with Lisa on several Airport projects and was always impressed with how she managed to adapt and tweek ‘customer service strategy’ of Kastrup Airport into the countries she was working with, namely Mexico, United Kingdom and China. Her passion, commitment and understanding of the customer always being ‘King’ gave Lisa the power to motivate and inspire all sales staff and management in the commercial retailing department….’ Soren Boelsmand, Former CPH Commercial Project Manager’.